Diamondb Stress Management and IT Solutions
Date of Birth 10/4/1958
Nationality: British
Software engineering; analysis design and implementation. Managing a software department and programming as part of a team. Programming in the Pharmaceutical industry to GLP standards (using modified JSD). Training of programmers, clients and general public. Help Desk management, team working and general support functions in a networked environment. Server maintenance. Upgrade planning and execution.
Jan 1998 to Jan 2000: Support Analyst AstraZeneca Pharmaceuticals Plc
Duties Included: IT Support (1st & 2nd line) for approx.1200 users including: PC builds (Windows 95/NT4), general Office applications, including MS Office, Exchange, science and department specific applications. PC and laptop builds (Windows 95/NT 4), printers and NT queue maintenance, specialist software deployment, Macintosh specific support, Internet Browser support including intranet and internet site advice, Basic database design, Scientific conference IT support. Macintosh OS 8.6/9 Rollout management (150+ networked Macintoshes), Macintosh server and infrastructure guidance. Basic UNIX support for the Bioinformatics users' SGI O2 UNIX Workstations (command line and X-windows interface), User/computer audits. Awareness of business needs in assigning support priorities.
Design and construction of intranet web site for all support procedures. Designed as part FAQ and part user guide to allow rapid access to necessary information on-line, solving users support problems and also more detailed operational instructions. Ranged from simple password change procedures to how to build dual boot Windows NT/95 PCs.
Macintosh build design using both basic and in-house burnt CD builds, scripted and self-designed Installer VISE installers, together with Apple Network Assistant to "Clone" the software on several Macintoshes at one time on the network. Design of NT connection logon box using Applescript.
Software Supported: Windows NT4/95, MS Office 95,97,98, MS Exchange 4, MS Outlook, Access 2, Lotus Notes 4, Reflection X, Internet Explorer 4, Internet Explorer 4.5(Mac), Netscape 4-4.6, Dreamweaver 2 and Fireworks 2, Frontpage 98. Acrobat Reader, Omnipage (OCR), Adobe Photoshop 5, SMS, Norton Anti-virus. Mac System 7 to OS/X, Exodus, Filemaker 4, Timbuktu and Apple Network Assistant, Applescript, Virex/Dr Solomons Anti-virus toolkit, ISIS 2 (Oracle client/server chemical structure software), Endnote 3 (bibliographical database). Bioinformatics Applications: BioLIMS, DNAStar, Vector NTI, Rasmol (PC and Macintosh), Mindset, Grail (Unix/X-windows).
Hardware Supported: Mainly Dell PCs ranging from GXL590 to Optiplex Gxa. Macintoshes ranging from 7200 to G4, and G3 PowerBook. Peripherals including scanners, external disk drives, CD-writers.
Network Description: A 10baseT (and partial 100baseT and switched) network system using TCP/IP protocol (presently static but moving to DHCP). WAN connections for Swedish sites, internet access and e-mail delivery.
Feb 1995 to Dec 1997: Support Analyst Lever Brothers Ltd, Business Systems (Unilever Plc)
Duties Included: Hardware/software (1st & 2nd line) support for the four Lever Bros. sites at Port Sunlight, Warrington and Kingston (1000+ networked users), including help desk management and on-site calls. PC support: Windows 3.11, Word 6.0c Lotus: 123 V4.0, Notes V3.30, cc:Mail V2.1, cc:Mobile, WordPerfect V5.2, Freelance V2.0, Netscape 2.01 (Internet advice to users and IT staff). Awareness of business functions of departments and relevant software (sales, finance, personnel, production, logistics, etc.). Windows NT 3.51 account and print queue set-up for Windows 3.11 clients and NT 4.0 clients. VAX/VMS system-level awareness and use of the 20+ main VAX servers for user account set-up(VAX AlIin1& PC), control, passwords and printer queue maintenance. Server cluster monitoring. Printer Netjet card set-up. Simple Network troubleshooting (thinnet/UTP physical and using net sniffers). TCP/IP Host table maintenance. Designed Approach database for help desk call and job logging. Trained new help desk personnel.
11 Nov 1994-20
Feb 1995: Private Research Salford University
Whilst waiting for next contract, researched into protected-mode programming. Also developed contact database using MS Access V2.0.
Aug 1993 to Nov
1994: Support Analyst Zeneca Pharmaceuticals
PLC. (previously ICI Pharmaceuticals PLC)
Duties Included: Software support for the research function (1000+ users), including help desk and personal calls. Support for Windows applications, DOS/DECNET network problems. Apple Macintosh support for the 100+ users in the Biotechnology group. Maintaining the Macintosh servers (AppleShare 3 & 4). Hardware upgrades to 70+ Macintoshes on-site. MSMail server maintenance. System/application software installations, hardware deployment, upgrades. Training proposals. Training and support at all skill levels. Small database design and maintenance (FileMaker and MSAccess/VB 3.0). DNA software upgrade, maintenance and support.
March 1993:
Software Consultant Salford University Business Services Ltd
Duties Included: Software/hardware evaluation suitable for surface engineering and administrative use, together with software training, installation and support for the section.
October 1992:
Course Manager Scheidegger Cromwell Ltd
Part-time Computer Tutor, then Senior Tutor in 1991. Recruited in 1992 by the Managing Director for course management role. Duties: Course development; tutor recruitment and management; software installation; new business and product development; budgetary control; course logistics (100+ portable PCs and 6 North West tutors); sales and contracts. Training: word-processing, spreadsheets, etc., to Cambridge University C.I.T. (NVQ) standards.
June 1991:
Contract Software Engineer ICI Pharmaceuticals Ltd
Completed 12 projects under tight time constraints, mostly using Professional Basic 7.1. Projects involved analysis and software design (using modified Jackson Structured Development principles), configuration, installation, training and documentation, GLP (Good Laboratory Practice) standards required for pharmaceutical products.
April 1984:
Software Manager VSW Scientific Instruments Ltd
Progressed from software consultant to head of department. Duties: Management, planning, design, implementation of and evaluation of software and hardware for state-of-the-art high value research and commercial surface science instruments. This included considerable interaction with other departments, customers and sales agents. Training of personnel (programmers, scientists), sales force and customers. Authored software user manuals.
August 1979:
Experimental Officer University of Kent at Canterbury
Duties: Sample analysis, maintenance, repair and supervision of the Mass Spectrometry facilities. Used University UNIX system for assembly language programming, system functions and word processing.
1976-79 UNIVERSITY OF KENT AT CANTERBURY, KENT
BSc. (Hons) in Applied Chemistry with Control Engineering.
1969-76 THE LATYMER SCHOOL, ENFIELD, LONDON.
8 G.C.E. O LEVELS. 2 G.C.E. A LEVELS
Application Programs/Operating Systems: Windows NT 4, Windows 95, Windows 3.1 & WFWG 3.11, Mac System 7 to OS/X, Office 95 on PC, Office 98 on Macintosh (Word, Excel, Powerpoint), Access 2. Adobe Photoshop, Omnipage, Lotus: 123 V4.0, Notes V43.0, Approach v2.1. WordPerfect 5.1 (DOS & Windows), PageMaker, Photoshop 5, Autocad, ReflectionX (PC). MS Outlook and MS Exchange, cc:Mail, cc:Mobile, Netscape 4-4.6 and Internet Explorer 4-4.5. Frontpage 98, Dreamweaver 2and Fireworks 2. FileMaker 4.1,Timbuktu, SMS, Installer VISE, Symantec Ghost.
Hardware: PCs (IBM & non IBM, Pentium-8088), Desktops, Laptops. Apple Macintosh (Classic - PowerBook - G4). Epson HX20, PSION Organiser II, 6809-FLEX systems, 8051 SBCs, Z80 CP/M systems.
Real-time programming (IBM-PC and non-PC systems); multitasking; embedded systems; instrumentation; control/data acquisition. Software prototyping. Software/hardware interfacing, including IEEE; man-machine interfaces. Computer graphics and imaging libraries. Data capture. Database design. Web design.
High level Languages: Microsoft Visual Basic V3 and Professional BASIC 7.1 on "PC" 80x86 systems. Microsoft Access V2 FORTH and polyFORTH on 6809, 80x86, and 6502 systems. C on "PC" 80x86 systems. AppleScript, HyperTalk (HyperCard) on Apple Macintosh IIx. OPL on PSION Organiser. PL9 (procedural) on 6809 FLEX systems. DCL (job control language) on VAX. Macros in Lotus 123 and Symphony.
Assembler Level: 80x86/88, 6502, 6800, 6809, Z80, ARM.
3-day Supporting Windows 95 course. Frontpage98 1 day, VBA for Excel 2 day, Adobe Photoshop 1 day, Omnipage ½ day, Project Management Workshop 2 days. Team building course 1 day. MS Exchange ½ day.
Basic Bioinformatics and Mindset including X-windows and basic Unix 4 days.
Lotus cc:Mail course (May 95) ½ day. Excel 4.0 1 day, Word for Windows course (Mar 94) 1 day.
Four-day Software Project Management course (Learning Tree International), covering development models, planning, documentation, estimating, management support tools. (Dec '89)
One-day intensive management training course in "Leadership Skills" (Padgett-Thompson), covering motivation, meetings skills, negotiating, dealing with difficult colleagues, "coaching", etc. (Nov '88)
Four-day Advanced FORTH Programming Course (Computer Solutions Ltd. - UK FORTH Inc. Agents) covering system and special compiler aspects of the polyFORTH nucleus. (Feb '85)
Full car licence, full and current passport. In good health. Interests include swimming, reading, listening to music, fine foods and DIY. I am interested in local history. I am also interested in the use and promotion of advanced learning and memory techniques such as "mind-mapping" and the Major system. I have a keen interest in the Forth programming language and am a member of the Forth Interest Group UK.